Résumé
3rd year International Business student with a strong interest in marketing and data analysis. Skilled in client relations, cross-cultural communication, and project management. with practical experience supporting B2B and B2C sales initiatives.
Eager to leverage analytical and management skills to drive team performance and client engagement in a dynamic, international business environment.Seeking an internship opportunity to apply my analytical and management skills in an international business environment.
Expériences professionnelles
Cashier
Carrefour Express , Bruxelles
De Décembre 2024 à Juin 2025
Managed daily transactions and provided high-quality customer service in a fast-paced retail environment, ensuring accuracy and customer satisfaction
• Improved daily operational efficiency by developing clear team routines, learning to manage my time and collaborate closely with colleagues to meet shared targets.
• Negotiated my student salary, gaining hands-on experience with employment processes and workplace rights.
• Increased store sales by 12% after introducing a communication ritual, greeting clients in their native language (American, Spanish, Belgian, Brazilian, Moroccan), leading to greater customer loyalty and positive feedback.
Customer service advisor
CallCenter , Algérie
De Juin 2022 à Août 2022
• Led outbound sales calls, boosting product uptake by 16% through tailored negotiation based on client profiles, using on a CRM proficiency.
• Strengthened rapport-building, active listening, and teamwork skills, key for supporting HR and recruitment strategies.
Hr intern
ACHIFA Laboratory , Batna
De Août 2021 à Août 2021
• Maintained and updated confidential employee records leveraging HRIS tools, and actively supported onboarding processes by streamlining documentation, contributing to improved compliance and efficiency within the HR department.
Formation complémentaire
Bachelor in Applied Communication
IHECS
2024 à 2025
Digital marketing, German, communication marketing, JavaScript
Parcours officiels
Langues
Anglais - Courant
Français - Courant
Allemand - Intérmediaire
Arabe - Courant