photo de profil d'un membre

Franck Schmidt

Ingénieur validation logiciel, responsable qualité produits

Expériences professionnelles

User experience & validation manager

SONY , Zaventem

De Mars 2014 à Mai 2015

Usability testing and analysis for Sony connected products (Android TV and smartwear) and Sony application (Android and iOS). Working in collaboration with design and marketing teams in Japan.

Establishing user experience activities for Sony Europe:
- Team recruitment and training,
- Set-up solution for participant recruitment,
- Organize and conduct usability session in UK, Germany and France,
- Analysis of consumer data (claims, web feedback and market returns) to propose action for user experience improvement.

Quality engineering manager

SONY , Bergheim - CDI

De Mars 2009 à Avril 2014

Reporting to Sony Europe Technologies Platform Europe (Stuttgart).
Management of a team multi skilled team (software to hardware engineers including test and failure labs), covering 3 main mission product validation before sale, first return analysis and support in product expertise to consumer touch points.

Management:
-Team and budget daily management: 32 engineers (including Japanese)
- Mission and target definition and evaluation
- Training plan building and team skills development
- Recruitment of new engineers
- Budget negotiation with the business units
- Daily communication and handling of the relation to the design section and headquarters
- Management ISO certification
- Board member of Sony Alsace TEC

Product validation (focus embedded software for mobile or home electronics):
- Pre-study of product requirements
- Test strategy definition
- Coordination of software test and field test activities in Europe
- Set-up solution for perceived quality evaluation
- Organize and coordinate DogFood type test campaign in Europe

First return investigation:
- Organize unit collection in Europe (SonyMobile, home video and audio products)
- Manage fault verification analysis from consumer symptom verification to root cause analysis and report to design or production unit
- Set-up Genba / audits in the repair centers workshops
Touch point support:
- Knowledge creation for repair centers (technical bulletin, repair manual, parts…)
- Analysis of repair data and triage function,
- Technical escalation management,

Support to sales and marketing:
- Test and deployement of interactive demonstration system for sales
- Set-up and management of maintenance of the system

Parcours officiels

Master Administration des Entreprises - Parcours Formation Initiale – Master LMD – Ecole de management Strasbourg (EM Strasbourg) (ex-IAE, ex-IECS)
DESS MATH DISCRETES – DESS – UFR de mathématique et d'informatique
MA MATH : INGENIERIE – Maîtrise – UFR de mathématique et d'informatique
Licence Mathématiques – Licence (avant LMD) – UFR de mathématique et d'informatique